Shipping policy

At Manor Cove, we strive to provide a seamless and transparent shipping experience for residential homeowners, interior designers, and hospitality project clients across North America, supported by pre-shipment quality checks, export-grade premium packaging, and dedicated post-order customer assistance as outlined on our official site. Please review the information below regarding order processing times, delivery estimates, shipping methods, and our cancellation policy.

1. Business Days Only


All stated timelines refer to business days (Monday through Friday) and exclude weekends and US federal public holidays.

2. Order Processing Time & Pre-Shipment QC (Website Quality Promise Inclusion)


Orders submitted through our website are typically processed within 7 - 12 business days, which includes mandatory in-house Pre-Shipment QC visual inspection prior to dispatch for all furniture & lighting to verify craftsmanship, finish integrity and packaging compliance before goods leave our warehouse. Once your order passes final QC and is ready for shipment, you will receive an email confirmation with your tracking number and carrier information.

3. Shipping Timeframes | US-Centric Core Delivery Focus (Core brand positioning: US-Focused Delivery)


The total delivery time is a combination of processing and shipping transit time. Our core delivery service is optimized for American residential & hospitality projects with clear freight guidance for US destinations as specified on our site.

Estimated delivery times by shipping method are:
Express Shipping (DHL / UPS / FedEx): 7 - 10 business days
Air Freight (FedEx / UPS Final Mile): 7 - 15 business days
Ocean Freight + Final Mile Trucking: 4 - 5 weeks

Total Delivery Time = Processing Time + Shipping Transit TimeOversize items (longest side > 36") ship by Ocean Freight by default; Air upgrade available upon customer written request.

All goods ship with our brand-standard Premium export-grade protective packaging to prevent damage in transit, a core part of our quality commitment listed on Manor Cove official page.

4. Shipping Methods & Charges | Duty & Cost Breakdown
Air Freight
Final-mile delivery arranged via FedEx or UPS post-customs clearance; tracking activates once shipment is handed over to US last-mile carrier
Manor Cove covers all core shipping costs and applicable US import duties for this option


Express Shipping
Fastest expedited option with full end-to-end real-time tracking;
Customers are fully responsible for all express shipping fees and any applicable US import taxes, VAT, or customs duties incurred.


Ocean Freight + Final Mile Delivery
Preferred for large, heavy, sculptural lighting and oversized upholstered furniture; ideal for hospitality bulk project sourcing per trade designer needs
Ocean leg tracking may pause during sea transit and resumes post-US customs clearance;


Manor Cove covers all base shipping costs and US import duties for standard ocean shipments.
Repeated note: Oversize items (longest side > 36") ship by Ocean Freight by default; Air upgrade available upon request.


5. Regional Delivery Estimates (Prioritize North America per brand positioning:

Furniture & Lighting for North American Interiors)
North America (Primary Target Market per Manor Cove Site)
United States (Core Service Region | US-Focused Delivery)


Our primary service territory optimized for US residential, hotel & designer projects. Standard shipping available for all US orders. US orders generally arrive within 20–30 calendar days from order placement date after QC clearance and dispatch, with detailed US domestic freight guidance available via our customer support team.


Canada
Standard Shipping available for all Canadian orders. Orders are typically received within 28 - 40 days from the order date.


Rest Global Regions (Secondary Shipping Destinations, removed redundant duplicate country listing)
Australia, Europe, UAE/Bahrain/Kuwait, Russia and other listed countries retain original delivery terms;
Important update: Manor Cove’s core operational focus remains North American interior projects; global non-US/CA delivery is secondary. If your destination country is not listed, email support@manorcove.com for customized shipping quotation per website instruction.


6. Taxes & Import Duties


Air Freight and Ocean Freight: All applicable base shipping and US import duty fees are fully covered by Manor Cove (core US delivery policy)
Express Shipping: Import duties, customs taxes, and clearance fees fall entirely under customer’s responsibility.
Oversize items (longest side > 36") ship by Ocean Freight by default; Air upgrade available on written request.

7. Assembly Notice (Furniture & Lighting Product Specification)


All lighting products and upholstered furniture ship unassembled to comply with our premium protective packaging standard and eliminate transit damage risks.Assembly is required upon receipt. Our listed retail product prices do not include on-site installation or professional assembly services.
Optional complimentary finish guidance & room pairing design support is available free via our Designer Assistance service (per website offering: finish, scale, and room-pairing recommendations for clients).

8. Order Cancellations


Orders can be cancelled free of charge within 24 hours of order placement.Cancellations submitted after 24 hours will incur a 15% administrative restocking & raw material preparation fee.Custom and made-to-order bespoke furniture/lighting items become non-cancellable once formal production initiates per custom manufacturing schedule.

9. Shipped Orders Cannot Be Cancelled


Once an order has been dispatched from our warehouse post Pre-Shipment QC inspection, it is no longer eligible for cancellation. However, you may initiate return per our formal Return Policy after item delivery completion.

10. Changing Orders | Easy Post-Order Support (Website Service Promise: Easy Support before & after order)


If your order has not yet passed QC and shipped, contact our support team promptly at support@manorcove.com. Our team will review your order status and make reasonable efforts to accommodate requested order modifications as feasible, aligned with our responsive pre/post sales Easy Support commitment.